Customer Satisfaction and Antigen Survey - Ginkgo Biosecurity

Part 1: Program Success

What went well? What might improve?

First name

Last name

Email address

On a scale from 0 to 10, how likely are you to recommend Concentric’s services to a friend or colleague?0 = Not likely at all, 10 = Extremely likely

Why did you provide that score? Please give as many reasons as you like.

What is your role in the testing program? *

Please describe your role. *0 / 512

Which school/district/organization are you a part of? *

To what extent do you agree with the following statement: “Concentric’s staff, including Customer Support, have been responsive and helpful throughout this program.” *

To what extent do you agree with the following statement: “Concentric made the weekly testing process easy to manage.” *

What are the biggest areas of impact this program has had on your community? Please select all that apply. *

Prevented unnecessary closuresGave staff and students confidence they were coming to a safe place each dayGenerated data for better decision makingNone: I struggled to see an impact on my communityOther

Please tell us about other areas of impact.

Did you use any specific strategies to increase testing consent with parents and students in your program? *

Do you see ongoing COVID-19 monitoring playing a long term role in your school/organization (i.e. beyond mid-2023)?

Can you provide more detail? (e.g. if "No", explain why you don’t see ongoing monitoring play a role; if "Yes", describe what role monitoring might play long-term.)

What improvements or additions would you like us to make to our testing services in the future? We welcome feedback on any part of the program.

We would love to hear more from you. Would you be interested in joining our research group? We may contact you for a short conversation to understand more about your experience. *Yes, please contact me.No, thank you.

What's the best email to reach you?This may be your professional or personal email.

Part 2: Rapid Antigen Testing

If you ran Concentric rapid antigen testing, we would love your feedback. This section should take about 5 minutes.

Did you work with Concentric to run rapid antigen testing at your school? *If not, please select "No" to complete the survey. Thank you.

What is your responsibility within the antigen testing program? (Select all that apply)

Swab test takersRead test resultsEnter results on the Concentric websiteReport results to parents and guardians, students, and school administratorsOversee the program, including scheduling, ordering, and reporting out to state other officialsOrder/reorder test suppliesManage staff logins for the Concentric website

Rank rapid antigen testing goals

There are no right or wrong answers. This helps us understand your goals and expectations better.

From this list, which is the MOST important reason to you for running rapid antigen testing at your school(s)?Help the community keep COVID-19 rates lowKeeping schools openMaintain and protect the health of communityProvide peace of mind to parents & guardians, students, faculty, staff, and administrationFollow guidance or requirements of state, health department, CDC, or other government agency

From this list, which is the SECOND MOST important reason to you for running rapid antigen testing at your school(s)?Help the community keep COVID-19 rates lowKeeping schools openMaintain and protect the health of communityProvide peace of mind to parents & guardians, students, faculty, staff, and administrationFollow guidance or requirements of state, health department, CDC, or other government agency

From this list, which is the LEAST important reason to you for running rapid antigen testing at your school(s)?Help the community keep COVID-19 rates lowKeeping schools openMaintain and protect the health of communityProvide peace of mind to parents & guardians, students, faculty, staff, and administrationFollow guidance or requirements of state, health department, CDC, or other government agency

Rank testing outcomes

There are no right or wrong answers. This helps us understand your goals and expectations better.

From this list, which is the MOST important aspect of rapid antigen testing to you?Conduct tests as efficiently as possibleGet accurate test resultsFollow testing protocols as defined by testing providersFollow the guidance of school leadershipRecord results accurately on Concentric’s website based on training and IFU instructionsCommunicate results with necessary stakeholders (ie the school, students, and parents and guardians)Set up the testing location in a way that creates a clear, quick, and pleasant experience for the studentsMaintain student confidentiality and protect private health information

From this list, which is the SECOND MOST important aspect of rapid antigen testing to you?Conduct tests as efficiently as possibleGet accurate test resultsFollow testing protocols as defined by testing providersFollow the guidance of school leadershipRecord results accurately on Concentric’s website based on training and IFU instructionsCommunicate results with necessary stakeholders (ie the school, students, and parents and guardians)Set up the testing location in a way that creates a clear, quick, and pleasant experience for the studentsMaintain student confidentiality and protect private health information

From this list, which is the LEAST important aspect of rapid antigen testing to you?Conduct tests as efficiently as possibleGet accurate test resultsFollow testing protocols as defined by testing providersFollow the guidance of school leadershipRecord results accurately on Concentric’s website based on training and IFU instructionsCommunicate results with necessary stakeholders (ie the school, students, and parents and guardians)Set up the testing location in a way that creates a clear, quick, and pleasant experience for the studentsMaintain student confidentiality and protect private health information

Have you made changes to the recommended testing process to work more effectively in your location? If yes, please explain.

Satisfaction with the rapid antigen program experience

To what extent do you agree with the following statements about your experience?

The program minimized disruption to student, faculty, and staff attendance.

The program reduced the number of infected individuals coming to school.

The program allowed us quickly report data to state officials.

We had uninterrupted access to PPE supplies.

We had uninterrupted access to rapid antigen tests.

Availability and scheduling of third party nurses and health care providers gave us enough coverage.

Third-party nurses and HCPs were always professional.

Third-party nurses and HCPs were knowledgeable, skilled, and well trained.

Our school had a clear testing plan, including designated rooms and student schedules.

We had a clear plan for reporting positive rapid antigen results to parents and guardians.

Concentric's software was easy to set up and use.

Concentric's training was clear and easy to implement.

We understood how to maintain compliance with FDA guidelines during testing.

Concentric notifications about being out of compliance were clear and actionable.

Concentric's support website made it easy to find important information.

Would you like to say more about any of your answers in the previous question?

Customer Satisfaction Survey

Part 1: Program Success

What went well? What might improve?

What are the biggest areas of impact this program has had on your community? Please select all that apply. *

Part 2: Rapid Antigen Testing

If you ran Concentric rapid antigen testing, we would love your feedback. This section should take about 5 minutes.

What is your responsibility within the antigen testing program? (Select all that apply)

Rank rapid antigen testing goals

There are no right or wrong answers. This helps us understand your goals and expectations better.

Rank testing outcomes

There are no right or wrong answers. This helps us understand your goals and expectations better.

Satisfaction with the rapid antigen program experience

To what extent do you agree with the following statements about your experience?